Shipping Policy
Shipping Policy
At Sola Wellness, every order is carefully prepared and packaged to ensure it arrives beautifully and safely.
Below you’ll find everything you need to know about our shipping process.
UK Shipping
We currently ship across the United Kingdom using Royal Mail tracked services.
Standard Delivery (Royal Mail 48 Tracked)
• £3.95
• Estimated delivery: 2–3 working days
Express Delivery (Royal Mail 24 Tracked)
• £5.95
• Estimated delivery: 1–2 working days
Free UK Delivery
• Available during promotional periods or on selected orders.
Orders are typically processed within 1–2 working days. Once your order has shipped, you will receive a tracking link via email.
Please note that delivery times are estimates and may vary during busy periods.
Europe Shipping
We ship to most European destinations.
International Tracked Delivery
• £9.95
• Estimated delivery: 2–7 working days
Customers are responsible for any customs duties, import taxes, or local handling fees that may apply in their country.
Rest of the World
We offer worldwide shipping to many international destinations.
International Tracked Delivery
• £12.95
• Estimated delivery: 3-11 working days
Delivery times can vary depending on customs processing in your country.
Please note that customs duties, taxes, or import fees are the responsibility of the customer.
Order Processing
Orders are prepared within 1–2 working days.
During launches, sales, or peak seasonal periods (such as Mother’s Day or Christmas), processing times may be slightly longer.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
Incorrect Addresses
Please ensure your shipping details are correct when placing your order.
We cannot be responsible for delays or lost packages caused by incorrect address information.
Delivery Issues
If your order arrives damaged, delayed, or missing, please contact our support team within 7 days of delivery so we can assist.
Email: hello@solawellness.co.uk